{"id":13899,"date":"2026-07-22T12:48:26","date_gmt":"2026-07-22T16:48:26","guid":{"rendered":"https:\/\/www.kwalu.com\/senior-living\/?page_id=13899"},"modified":"2026-07-22T12:48:35","modified_gmt":"2026-07-22T16:48:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/","title":{"rendered":"Kwalu Senior Living FAQs"},"content":{"rendered":"\n
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Kwalu Senior Living FAQs<\/h1>\n<\/div><\/div>\n\n\n\n
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Materials & Performance<\/h2>\n\n\n\n
Protea\u2122<\/strong><\/summary>\n
What is Protea\u2122?<\/strong><\/strong>

Protea\u2122 is Kwalu\u2019s proprietary, non-porous material designed to withstand the demands of healthcare and senior living environments. Moisture-impervious and highly durable, Protea\u2122 delivers the warmth and beauty of wood with long-lasting performance.Learn more about Protea\u2122 \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Why Protea\u2122<\/strong><\/summary>\n
What makes Protea\u2122 different from wood?<\/strong><\/strong>

Protea\u2122 delivers the enduring beauty of wood without its costly drawbacks. It is impact, scratch, and chemical resistant, 100% bleach cleanable, and moisture-impervious. Minor surface scratches can be easily repaired, helping furniture maintain its appearance through years of daily use.Learn more about Protea\u2122 \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Protea\u2122 Fusion<\/strong><\/summary>\n
What is Protea\u2122 Fusion?<\/strong><\/strong>

Protea\u2122 Fusion extends the performance benefits of Protea\u2122 to tables and casegoods. It provides a durable surface designed to withstand the demands of high-use senior living environments while offering the warmth and appearance of wood.Protea\u2122 is used primarily in seating applications, while Protea\u2122 Fusion is designed for tables and casegoods, allowing senior living environments to carry a coordinated aesthetic across furniture applications.Learn more about Protea\u2122 Fusion \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Bleach & Disinfectants<\/strong><\/summary>\n
Can Kwalu senior living furniture be cleaned with bleach and disinfectants?<\/strong><\/strong><\/strong>

Yes. Protea\u2122 is designed to withstand repeated cleaning with bleach and many commonly used disinfectants. Always follow the disinfectant manufacturer\u2019s instructions and Kwalu\u2019s recommended cleaning and care guidelines.View cleaning and disinfecting guidelines \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Cleaning & Care<\/strong><\/summary>\n
How do you clean and care for Kwalu senior living furniture?<\/strong><\/strong>

Routine cleaning and care depend on the material and upholstery selected. Protea\u2122 surfaces are designed for easy cleaning and can withstand many commonly used disinfectants. For specific cleaning methods, approved products, and care instructions, refer to Kwalu\u2019s cleaning and disinfecting guidelines.View cleaning and care guidelines \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Warranty & Product Life<\/h2>\n\n\n\n
Warranty Details<\/strong><\/summary>\n
What warranty does Kwalu offer on senior living furniture?<\/strong><\/strong>

Kwalu senior living furniture is backed by a 10-year warranty, reflecting our commitment to quality, durability, and long-term performance.View our warranty information \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Long-Term ROI<\/strong><\/summary>\n
How can durable senior living furniture deliver a better long-term ROI?<\/strong><\/strong>

The true cost of senior living furniture extends beyond the initial purchase price. Furniture designed to withstand daily use, frequent cleaning, and ongoing wear can help reduce the need for repairs and premature replacement. Kwalu furniture combines durable materials, repairable Protea\u2122 surfaces, replaceable parts and components on many products, and a 10-year warranty to support long-term performance and continued return on your investment.Explore our Senior Living Furniture ROI Guide \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Replacement Parts<\/strong><\/summary>\n
Are<\/strong> replacement parts available for Kwalu senior living furniture<\/strong>?<\/strong>

Yes. Replacement parts and components are available for many Kwalu products, helping extend the useful life of the furniture. Availability varies by product. Contact your Kwalu representative or Customer Service for information about replacement parts for a specific product.Contact Customer Service \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Design & Specification Resources<\/h2>\n\n\n\n
2D & 3D CAD Files<\/strong><\/summary>\n
Where can I find CAD and Revit files for Kwalu senior living furniture?<\/strong><\/strong>

CAD drawings, Revit files, and other specification resources are available for many Kwalu senior living products. Visit the individual product page to access available downloads and technical information.Browse senior living products \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Finish & Material Sample Requests<\/strong><\/summary>\n
How can I request Kwalu finish and material samples?<\/strong><\/strong>

Kwalu offers finish and material samples to help architects, designers, and specifiers evaluate options for their projects. Samples can be requested through your Kwalu representative or our website.Request samples \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Air Quality & Sustainability Certifications<\/strong><\/summary>\n
What senior living furniture certifications does Kwalu offer?<\/strong><\/strong>

Select Kwalu products have earned third-party certifications, including LEVEL\u00ae and Indoor Advantage Gold, supporting transparency around product sustainability and indoor air quality. Certification information is available for applicable products and can help support project sustainability requirements.View certifications \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Customization Options<\/strong><\/summary>\n
Can Kwalu senior living furniture be customized?<\/strong><\/strong>

Yes. Kwalu offers extensive customization capabilities, from finishes, upholstery, and product modifications to fully custom furniture designed for the unique needs of a project. Our custom team works with clients to bring their vision to life while meeting the performance demands of senior living environments.Talk to us about your custom project \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Purchasing & Project Support<\/h2>\n\n\n\n
Purchasing Options<\/strong><\/summary>\n
How do I purchase Kwalu senior living furniture?<\/strong><\/strong>

Kwalu senior living furniture is available through our network of sales representatives and dealer partners. Find the Kwalu representative serving your area for help with product selection, specifications, samples, pricing, and project support.Find Your Kwalu Representative \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Financing & Credit Options <\/strong><\/summary>\n
Is Kwalu an open line?<\/strong><\/strong>

Yes. Kwalu is an open line, giving dealers the flexibility to specify and purchase Kwalu furniture for senior living projects. Contact your Kwalu representative for pricing, product information, and project support.Find Your Kwalu Representative \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Manufacturing Information<\/strong><\/summary>\n
Where is Kwalu furniture manufactured?<\/strong><\/strong>

Kwalu furniture is manufactured in Mexico, where our team produces furniture for healthcare and senior living environments with a focus on quality, durability, and long-term performance.Learn more about Kwalu \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Lead Times<\/strong><\/summary>\n
What are Kwalu\u2019s typical lead times?<\/strong><\/strong>

Lead times vary based on product, customization, order size, and current production schedules. Contact your Kwalu representative for the most current lead-time information for your project.Find Your Kwalu Representative \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n\n\n\n

Showroom Visits<\/strong><\/summary>\n
Where can I see Kwalu senior living furniture in person?<\/strong><\/strong>

Visit Kwalu showrooms in Atlanta and Chicago to experience our senior living furniture in person and explore products, materials, and finishes. Schedule a visit to tour a showroom and see our collections firsthand.Book a Showroom Tour \u2192<\/a><\/strong><\/p> <\/div> <\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Still Have Questions?<\/h2>\n\n\n\n

Our team is here to help with product selection, specifications, samples, custom capabilities, and project support. Get in touch and we\u2019ll connect you with the right person for your needs.<\/p>\n\n\n\n

Contact Us \u2192<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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<\/div>\n","protected":false},"excerpt":{"rendered":"

Materials & Performance Warranty & Product Life Design & Specification Resources Purchasing & Project Support Still Have Questions? Our team is here to help with product selection, specifications, samples, custom capabilities, and project support. Get in touch and we\u2019ll connect you with the right person for your needs. Contact Us \u2192<\/p>\n","protected":false},"author":21,"featured_media":13642,"parent":36,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-13899","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nKwalu Senior Living FAQs | Kwalu Senior Living<\/title>\n<meta name=\"description\" content=\"Get answers to the most commonly asked questions about Kwalu Healthcare furniture from our helpful FAQs page.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kwalu Senior Living FAQs\" \/>\n<meta property=\"og:description\" content=\"Kwalu Senior Living FAQs Materials & Performance Protea\u2122 What is Protea\u2122? 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It provides a durable surface designed to withstand the demands of high-use senior living environments while offering the warmth and appearance of wood.<br\/>Protea\u2122 is used primarily in seating applications, while Protea\u2122 Fusion is designed for tables and casegoods, allowing senior living environments to carry a coordinated aesthetic across furniture applications.<br\/><strong><a href=\\\"https:\/\/www.kwalu.com\/protea\/\\\">Learn more about Protea\u2122 Fusion \u2192<\/a><\/strong>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784728011001\",\"position\":4,\"url\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784728011001\",\"name\":\"Can Kwalu senior living furniture be cleaned with bleach and disinfectants?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Protea\u2122 is designed to withstand repeated cleaning with bleach and many commonly used disinfectants. Always follow the disinfectant manufacturer\u2019s instructions and Kwalu\u2019s recommended cleaning and care guidelines.<br\/><strong><a href=\\\"https:\/\/www.kwalu.com\/senior-living\/cleanability\/\\\">View cleaning and disinfecting guidelines \u2192<\/a><\/strong>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784728120342\",\"position\":5,\"url\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784728120342\",\"name\":\"How do you clean and care for Kwalu senior living furniture?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Routine cleaning and care depend on the material and upholstery selected. Protea\u2122 surfaces are designed for easy cleaning and can withstand many commonly used disinfectants. For specific cleaning methods, approved products, and care instructions, refer to Kwalu\u2019s cleaning and disinfecting guidelines.<br\/><strong><a href=\\\"https:\/\/www.kwalu.com\/care-cleaning\/\\\">View cleaning and care guidelines \u2192<\/a><\/strong>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"position\":6,\"url\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"name\":\"What warranty does Kwalu offer on senior living furniture?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kwalu senior living furniture is backed by a 10-year warranty, reflecting our commitment to quality, durability, and long-term performance.<br\/><strong><a href=\\\"https:\/\/www.kwalu.com\/performance-warranty\/\\\">View our warranty information \u2192<\/a><\/strong>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"position\":7,\"url\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"name\":\"How can durable senior living furniture deliver a better long-term ROI?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The true cost of senior living furniture extends beyond the initial purchase price. Furniture designed to withstand daily use, frequent cleaning, and ongoing wear can help reduce the need for repairs and premature replacement. Kwalu furniture combines durable materials, repairable Protea\u2122 surfaces, replaceable parts and components on many products, and a 10-year warranty to support long-term performance and continued return on your investment.<br\/><strong><a href=\\\"https:\/\/www.kwalu.com\/performance-warranty\/\\\">Explore our Senior Living Furniture ROI Guide \u2192<\/a><\/strong>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"position\":8,\"url\":\"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784727868562\",\"name\":\"Are replacement parts available for Kwalu senior living furniture?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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Certification information is available for applicable products and can help support project sustainability requirements.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/senior-living\/sustainability-and-certifications\/\">View certifications \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729260252","position":12,"url":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729260252","name":"Can Kwalu senior living furniture be customized?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes. Kwalu offers extensive customization capabilities, from finishes, upholstery, and product modifications to fully custom furniture designed for the unique needs of a project. 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Find the Kwalu representative serving your area for help with product selection, specifications, samples, pricing, and project support.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/contact-a-rep\/\">Find Your Kwalu Representative \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729069077","position":14,"url":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729069077","name":"Is Kwalu an open line?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes. Kwalu is an open line, giving dealers the flexibility to specify and purchase Kwalu furniture for senior living projects. Contact your Kwalu representative for pricing, product information, and project support.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/contact-a-rep\/\">Find Your Kwalu Representative \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729179883","position":15,"url":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729179883","name":"Where is Kwalu furniture manufactured?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Kwalu furniture is manufactured in Mexico, where our team produces furniture for healthcare and senior living environments with a focus on quality, durability, and long-term performance.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/why-kwalu\/\">Learn more about Kwalu \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729260252","position":16,"url":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729260252","name":"What are Kwalu\u2019s typical lead times?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Lead times vary based on product, customization, order size, and current production schedules. Contact your Kwalu representative for the most current lead-time information for your project.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/contact-a-rep\/\">Find Your Kwalu Representative \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729612237","position":17,"url":"https:\/\/www.kwalu.com\/senior-living\/resources\/faqs\/#faq-question-1784729612237","name":"Where can I see Kwalu senior living furniture in person?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Visit Kwalu showrooms in Atlanta and Chicago to experience our senior living furniture in person and explore products, materials, and finishes. Schedule a visit to tour a showroom and see our collections firsthand.<br\/><strong><a href=\"https:\/\/www.kwalu.com\/showrooms\/\">Book a Showroom Tour \u2192<\/a><\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/pages\/13899"}],"collection":[{"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/comments?post=13899"}],"version-history":[{"count":9,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/pages\/13899\/revisions"}],"predecessor-version":[{"id":13908,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/pages\/13899\/revisions\/13908"}],"up":[{"embeddable":true,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/pages\/36"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/media\/13642"}],"wp:attachment":[{"href":"https:\/\/www.kwalu.com\/senior-living\/wp-json\/wp\/v2\/media?parent=13899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}