Luxury brand with high standards
Gulizia has been involved in managing long term care and retirement communities for more than a decade. For him, Kwalu is the perfect fit for Richview Manor, with independent living designs that produce stable, reliable and resident-centered furniture. Gulizia says, “Richview is like a boutique hotel for the retirement setting. We put serious thought and consideration into everything we buy. What we purchase must fit a certain criteria: it must save the staff time, fit our luxurious brand and be extremely comfortable for the residents. So we told our designer we were going to use Kwalu.”
Durability and style
“I love the product,” he says “I bought chairs for many years in many locations; this is the first time I bought Kwalu tables. I chose them because the design is more fitting with the environment. I knew I was going to go with Kwalu because of my previous experiences with its reliability and style.”
Kwalu’s staying power is hard to beat. “ Kwalu’s longevity and design made it the perfect choice for seating in their world-class spa area. “Wood products are not conducive to the high level of moisture nor do they prove safe long-term,” said Gulizia.
Wood deteriorates. Kwalu maintains its elegance.
Linda Long, Director of Redevelopment and Environmental Services for UniversalCare, has been an advocate for Kwalu since 1998, placing the product in 18 communities. Mobility aids are a fact of life in senior living environments, so furniture legs take get scuffed and marred. “Wood looks great but deteriorates and requires a great deal of maintenance. Kwalu always looks fresh. I am always super impressed with the product.” Linda states that in the past, “I’ve had to put my foot down, telling the remodelers, emphatically, you can replace everything, but you are not touching the Kwalu chairs!” Her reasoning is simple, “Kwalu stands up to a lot of abuse and maintains its ability to be elegant and sturdy.”
Richview took advantage of Kwalu’s renowned ability to customize and modified the Regal collection of durable dining chairs and dining tables. To emphasize the feel of an upscale, city centre hotel, Gulizia placed sophisticated Sienna barstools in the luxurious lobby lounge because “the bar stools are comfortable and chic.”
Instant connections, long-term relationships.
A few samples were sent a year prior to the purchase and were used in the sales centre. Gulizia says there was an instant connection with potential clients and the product received great reactions. Both residents and staff appreciate Kwalu seating. Relationships are key for Gulizia. “Kwalu provided exceptional customer service and we will be looking to Kwalu for furniture in our forthcoming luxury long term care and retirement home communities.”