You Can’t Control the Wait in Healthcare but There are Ways to Make it Better

In the Doctor’s office reception area, the television is turned to a station you have no interest in or an expert is giving advice, but it doesn’t affect you. Other people are on their phones, some are talking in their seats, and you are privy to conversations you don’t know or care about.  In the treatment room or consultation room you are alone but it’s a busy day and the wait drags on before you are finally seen by a doctor or nurse.  In these healthcare locations as well as in the hospital lobby, or in any other medical wait space, waiting can be long and tedious and you just want it to end. There’s not much you can do about the wait time. What you need is comfort and care while you wait.

Waiting that’s inclusive, interactive, and part of the treatment

Every wait space is different depending on what you are waiting for. Labor and Delivery, surgical waiting spaces, and emergency wait spaces are all unique waiting environments. All should cater to those waiting. Consider spacing. Provide bottled water and individually wrapped healthy snacks. Consider visitors with children and provide tablets with approved educational, fun games that can easily be cleaned after each use. Parents and other visitors will feel better and be grateful.

A welcoming wait environment

If you are one of the ones headed to the hospital, you can hope, but you can’t depend on a shorter wait time. If the seating is right in that waiting room, it will significantly reduce your wait time stress without you realizing it is happening. Comfortable never gets a complaint. Clean colorful separate waiting zones in large spaces are ideal. For smaller wait spaces make the area feel warm and comfortable. Plants add life and green plants add oxygen. Soft music creates a calm relaxing place.

The best seating for waits in healthcare spaces

While waiting in healthcare spaces it is important to remember people are not waiting for a bus or train. They are waiting for important information, or a test, or a routine checkup. They may be a little stressed and could really use a semiprivate space to collect their thoughts or to meditate. A seating option with a high back, like Kwalu’s Cori Wingback

Hospitals are making strides in relieving the stress of the ‘waiting room’ by raising the level of clean. Kwalu’s award winning surfaces, like those on the Modena Lounge collection and Valdina Lounge collection, will put your mind at ease in any healthcare setting because of their incredible cleanability.

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