FAQ

Placing your order requires a few simple steps.

Please sign the quote you received from Kwalu and add a purchase order number and/ or send us your own purchase order, and email us at sales@kwalu.com or fax to 877-329-5925.

If you are sending your own Purchase Order, then please include the following information so we can process your order quickly:

• A Purchase Order Number
• The product name(s) and the specific product stock code(s)
• The number of items desired and the net price
• Finish, fabric, upgrades or special options and tags
• “Ship to” information and Special shipping instructions, if applicable
• Your billing address and your delivery address, if different
• Name, phone and fax number of the contact person for your order
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different

NOTE: You will receive an order confirmation to the e-mail address provided once the order has been processed.

All of the information listed above is required to process your purchase order. Any missing information could lead to a delay in processing your order.

New customers are requested to please complete a Kwalu Credit Application and mail it to sales@kwalu.com or fax it to 877-329-5925. Please note that a 50% deposit for new customers is required when placing the order.

Payments can be sent to:

Most of our seating is manufactured using our patented joint construction.

Dock-to dock freight is included in the base price (standard shipping) of your estimated shipping rate. When a dock-to-dock delivery is performed – it is your responsibility to transfer product from the truck, remove packaging and setup in the desired location. On most occasions, the driver will not perform any additional services or help with unloading the product.

Additional Services:

You can also select any of these options for an additional charge. These will need to be selected ahead of processing your order.

Lift Gate:

• Product is delivered on a special truck with a power gate on the back to lower the equipment to the ground.
• Recommended if a loading dock is not available.
• The driver will operate the lift gate and take your product off the truck but you are still responsible for transferring the product to your preferred location.

Inside Delivery: If you do not have personnel capable of removing the items from the truck safely or moving them inside, then you will need to request inside-delivery service. This encompasses:

• Door to door delivery
• Boxes and pallets are taken from the truck and placed within a covered location. This does NOT include unboxing or setting into place.

Installation Service: If you want “full service” to include help with product placement and removal of packaging debris, you should consider our professional installation service. This encompasses:

• Product unloading and removal from truck
• Placement in customers’ room of choice
• Set-up and light assembly of furniture
• Removal of packing debris

Timekeeper Guaranteed Transit: This is a good option for time-critical shipping, especially if you need expedited freight services or a guaranteed delivery date or a specific time range. E.g.: Appointment timekeeper for 5/20 by 5:00PM – This means that the shipment will arrive on your specified day on or before 5PM